Protecting Your Information Is Our Commitment

1 Introduction and Purpose of the Privacy Policy

hdk88 is a reliable and secure online betting platform for players in Bangladesh. This Privacy Policy ("Policy") explains how hdk88 collects, stores, uses, discloses, and protects your personal information.

By using the hdk88 website (https://hdk88.cam) or completing registration, you will be considered to have accepted the terms of this Privacy Policy. Protecting your personal information is our highest priority and we always manage your information with full transparency.

This policy applies to all hdk88 services, mobile applications, websites, and customer support channels. Information shared through any means of communication with us is also covered by this policy.

2 What Types of Information We Collect

hdk88 may collect the following types of information to run its services properly:

2.1 Identity Information

• Full name, date of birth, and nationality
• National ID (NID) or passport number (for verification purposes)
• Age-related documents to confirm legal age
• Address and residency information

2.2 Contact Information

• Email address
• Mobile number (for payment verification and security)
• Records of live chat conversations

2.3 Financial and Payment Information

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Technical Information

• IP address and device information
• Browser type and version
• Access time, date, and session information
• Information collected through cookies and web beacons
• Usage patterns and navigation data

2.5 Gaming History Information

• Betting records and gaming history
• Win and loss information
• Bonus usage records
• Details of wagering activity

3 How We Collect Information

hdk88 collects your information in several ways. These methods are described in detail below:

3.1 Information You Provide Directly

When you register at hdk88, verify your account, make a deposit or withdrawal, or contact our support team, you voluntarily provide us with information.

3.2 Automatically Collected Information

When you use our platform, certain information is automatically collected through technical means. This includes IP address, browser information, and cookies.

3.3 Cookies and Tracking Technologies

hdk88 uses cookies to improve your experience and manage sessions. You can disable cookies from your browser settings, but doing so may limit some services.

4 Purposes for Using Your Information

hdk88 uses your personal information only for specific and legitimate purposes. These purposes are as follows:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Payment Processing: Completing deposit and withdrawal transactions correctly and ensuring financial security.
• Customer Support: Resolving your complaints, questions, and requests promptly.
• Security and Fraud Prevention: Detecting and preventing illegal activity, money laundering, and fraud.
• Legal Compliance: Adhering to applicable laws and regulations.
• Responsible Gaming: Identifying problematic gaming behaviour and providing support.
• Service Improvement: Enhancing the user experience and the quality of the platform.
• Promotional Communication: Sending information about bonuses, offers, and updates with your consent.

5 Data Sharing and Disclosure

hdk88 never sells your personal information. Information may be shared with third parties only in the following limited circumstances:

5.1 Service Providers

Necessary information may be shared with selected trusted service providers for payment processing, identity verification, and technical support. These providers operate under our instructions and are obligated to keep your information strictly confidential.

5.2 Legal Obligations

If disclosure of information is required by law, court order, or the directive of a regulatory authority, hdk88 may disclose information in compliance with applicable law.

5.3 Fraud Prevention

Information may be disclosed to relevant authorities for the purposes of anti-money laundering (AML) compliance and fraud detection.

5.4 Business Transfers

In the event of a merger, acquisition, or business transfer, your information may be transferred to the new owning entity, but the terms of this policy will remain in effect.

6 Data Retention and Security

6.1 Retention Period

hdk88 retains your information for the full duration of your active account and for as long as legally required after account closure. Records of financial transactions are kept for a specified period in accordance with applicable regulations.

6.2 Security Measures

hdk88 applies industry-standard security measures to protect your information:

• Data transmission through SSL (Secure Socket Layer) encryption technology
• Advanced encryption technology for stored data
• Restricted access controls — only authorised staff can view information
• Regular security audits and reviews
• Two-Factor Authentication support
• Automated monitoring of suspicious transactions

6.3 Response to a Data Breach

If a data breach occurs, hdk88 will notify affected users about the relevant details and necessary steps as soon as possible. We always handle such situations with full transparency.

7 Your Rights

As a user of hdk88, you have certain important rights over your own information:

7.1 Right to Access

You can find out at any time what information hdk88 holds about you and how it is being used. To make this request, contact us at [email protected].

7.2 Right to Correction

If there is any error or incompleteness in your information, you can request a correction. We will make the necessary changes within a reasonable time.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Promotional Communication

You can stop receiving promotional emails or messages at any time. To do so, use the "Unsubscribe" option in any message or contact us directly.

7.5 Right to Data Portability

You can request to receive your personal information in a structured, commonly used, and machine-readable format.

8 Protection of Minors' Information

hdk88 strictly does not provide services to anyone under the age of 21. We do not knowingly collect or store any personal information from minors. If we become aware that a minor has provided information, we will immediately close that account and delete the relevant information.

If you believe a minor has registered on our platform, please contact us immediately at [email protected].

9 Cookie Policy

hdk88 uses several types of cookies:

9.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions and ensure security. These cookies cannot be disabled.

9.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalised preferences.

9.3 Analytical Cookies

These cookies are used to understand how users interact with our platform. The information collected helps improve service quality. You can disable these cookies from your browser settings.

10 International Data Transfers

Your information may be stored or processed outside Bangladesh as needed to provide our services. In such cases, we ensure that your information will be held to a standard of protection equivalent to this policy.

For international data transfers, hdk88 follows applicable legal frameworks and contractual protection mechanisms to ensure your information remains protected at all times.

11 Third-Party Links and Services

The hdk88 platform may include services from game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These services have their own privacy policies which are separate from hdk88's policy.

hdk88 is not responsible for the data storage or processing practices of these third parties. We recommend that you review the privacy policies of these services yourself.

12 Policy Changes and Updates

hdk88 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you at your registered email address and publish a notice on the website.

Continued use of hdk88 after any changes will be considered acceptance of the updated policy. Therefore, visit this page regularly to stay informed about updates. The date of the most recent update will be noted at the top of this page.